Terms of Use

These Terms of Use govern your use of the contrac.tr website, operated by Incuba ("we", "Contrac.tr"). By visiting the site you accept these terms.

These terms cover the website only. If you engage us for a service, a separate written service agreement applies between the parties and, in case of conflict, that agreement prevails over this document.

This site describes our outsourcing services for clinical trial operations. Service descriptions, scope lists and interface examples are provided for information.

Nothing on this site constitutes a binding offer, commitment or invitation to contract. The scope, duration, price and allocation of responsibilities for any service are set out only in a written agreement between the parties.

The workspace visuals shown on the site are illustrative. Study codes, site counts and personnel numbers on those screens do not represent real data.

You can send us a service request through the request form on this site. Submitting the form does not by itself create a contract and does not oblige us to provide the service.

After receiving your request we confirm scope, timeline, responsibilities and reporting expectations with you. A service starts only after those points are agreed in writing.

You are responsible for the accuracy of the information you provide. If information needed to assess your request is missing, we will contact you.

The response times shown on this site are our commitment on how quickly we will act on your request. Their scope is as follows.

24 hours

Where we already have a valid agreement in place with the provider that will deliver the requested service, action is taken within 24 hours of your request reaching us.

7 calendar days

Where the request has to be met by a provider we do not yet have an agreement with, the actions that fall under our responsibility in that process are completed within seven calendar days.

These periods cover actions under our control. Delays caused by you or by third parties (ethics committees, public authorities, providers, investigator sites) and delays caused by force majeure are outside their scope.

The periods start when the information needed to assess the request has reached us in full.

This commitment concerns the time to act on a request, not the time to complete a service. Service durations are set in the relevant service agreement.

The text, images, interface design, trade marks and logos on this site belong to Incuba or its licensors and are protected by intellectual property law.

You may view the content and quote from it reasonably for your own internal evaluation. Beyond that, you may not copy, reproduce, modify or use the content commercially without our written permission.

When using the site you agree not to:

• Use automated access, scraping or data collection that impairs or overloads the site
• Attempt to circumvent security measures or gain unauthorized access
• Complete the request form with false, misleading or third-party information
• Transmit or attempt to transmit malicious software through the site
• Use the site in any way that breaches applicable law or the rights of others

The workspace described on this site is being rolled out to sponsor organizations. Access is subject to a service agreement with your organization and to separate terms that you will accept at that point.

The presence of a sign-in page on this site does not by itself grant any right of access.

We take reasonable care to keep the content of this site accurate and current, but we do not warrant that it will be complete, error free or available without interruption.

We are not liable for decisions you take in reliance on information found on this site. We recommend that decisions about your clinical operations rest on the agreement you conclude with us and on your own assessment.

Our liability is limited to the maximum extent permitted by applicable law. Liability arising from our intent or gross negligence is reserved.

The site may link to addresses operated by third parties. We are not responsible for their content or privacy practices.

How we handle personal data you send through this site is explained in our Privacy Policy and, for Turkish data protection law, in our KVKK Disclosure Notice. Our use of cookies is explained in the Cookie Policy.

We may update these terms. The current version is always published on this page with its effective date shown under the title. Continuing to use the site after a change means you accept the updated terms.

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Ankara have jurisdiction over any dispute.

For questions about these terms, write to [email protected].